Vapanada Return and Exchange Policy

Vapanada understands that certain products may not function to manufacturer’s standards, and as such, we do offer exchange on select products.

All IN-STORE purchase exchanges must be accompanied by a receipt and the original packaging.

All ONLINE purchase exchanges must be submitted through a ticket on your account dashboard page. In subject line put “Exchange” and your order number. In the message, explain issue with the product.

The following is a list of what can and cannot be exchanged.

CAN BE EXCHANGED

• DISPOSABLES
• PREFILLED/CLOSED PODS
• STLTH DEVICES
• HARDWARE- MODS, KITS, AIO’S

CANNOT BE EXCHANGED

• E-JUICE
• COILS
• OPEN REPLACEMENT PODS
• TANKS
• EXTERNAL BATTERIES
• CHARGERS

Within 48 hours of purchase an exchange will be offered on defective:

• Disposables
• Pre-Filled Pods

Within 14 days of purchase, an exchange will be offered on defective hardware:

• Mods
• Kits
• AIO’s (All in ones)

Exchanges are offered on defective products only. Defects include:

• Auto firing
• Excessive leaking
• Product being DOA (Dead on Arrival)
• Sealed pods that have leaked

For hardware, defects include:

• LED Screens
• Charging port issues
• Battery Issues
• Auto firing
• Chip Malfunctions

Vapanada will not accept exchanges on products/devices for the following reasons:

• Burnt taste.
• Wrong or not liking flavours.
• Products with external damage
• Damage to USB ports
• Damage from leaky pods or tanks (Devices)