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Returns & Exchange Policy

Vapanada Return and Exchange Policy

Vapanada understands that certain products may not function to manufacturer’s standards, and as such, we do offer exchange on select products.

All IN-STORE purchase exchanges must be accompanied by a receipt and the original packaging.

All ONLINE purchase exchanges must be submitted through a ticket on your account dashboard page. In subject line put “Exchange” and your order number. In the message, explain issue with the product.

The following is a list of what can and cannot be exchanged.

CAN BE EXCHANGED

  • DISPOSABLES
  • PREFILLED/CLOSED PODS
  • STLTH DEVICES
  • HARDWARE- MODS, KITS, AIO’S

CANNOT BE EXCHANGED

  • E-JUICE
  • COILS
  • OPEN REPLACEMENT PODS
  • TANKS
  • EXTERNAL BATTERIES
  • CHARGERS

Within 48 hours of purchase an exchange will be offered on defective:

  • Disposables
  • Pre-Filled Pods

Within 14 days of purchase, an exchange will be offered on defective hardware:

  • Mods
  • Kits
  • AIO’s (All in ones)

Exchanges are offered on defective products only. Defects include:

  • Auto firing
  • Excessive leaking
  • Product being DOA (Dead on Arrival)
  • Sealed pods that have leaked

For hardware, defects include:

  • LED Screens
  • Charging port issues
  • Battery Issues
  • Auto firing
  • Chip Malfunctions

Vapanada will not accept exchanges on products/devices for the following reasons:

  • Burnt taste.
  • Wrong or not liking flavours.
  • Products with external damage
  • Damage to USB ports
  • Damage from leaky pods or tanks (Devices)

 

 

 

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